Solarwinds Inc. IT Helpdesk in Krakow, Poland
Hello, we are SolarWinds and we are glad that you clicked on our job offer, but first we need to clarify that SolarWinds is not solar power energy plant – we are a multinational software development company (having a startup spirit) that creates cool IT management software that our customers love.
What would you be responsible for in this role?
Provide first level and second level assistance to internal resources and executives.
Provide training and orientations for new hires and existing employees
Research, resolve, and respond to questions received via telephone calls, help desk, and emails efficiently with a customer service focus.
Provide high level of professionalism when dealing with executives and sensitive data.
Will be required to document, track and monitor the issues to resolution. Will be required to formulate root cause and resolution suggestion when needed.
Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Works with vendor support contacts to resolve technical problems. Must have a good understanding of delivering a Great customer service experience.
What is required for this position?
Oral and written English & Polish language communication skills with high level of customer service.
2+ years Experience supporting Windows desktop/laptop PCs, MAC OS
2+ years Experience using Active directory
Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment
Education in computer science, bachelor’s degree desirable
What are some desired (not required) skills?
Strong experience with and knowledge of common mobile devices, including Android and iOS, windows 8 OS
Knowledge of Networking: TCP/IP, Cisco phone systems, Networked Printers and RSA
What awaits for you besides the top technology and great coworkers?
Among the many benefits are a competitive salary, bonuses, and growth opportunities.
We promote self-education and support you in learning new things – through conferences, learning tutorials and mentors. You can enjoy comfortable office spaces with free and tasty coffee, snacks, game room, soft chairs and PS4.
We provide MultiSport, flexible working hours, private health insurance and fruits in the kitchen.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2016-8418
# Positions 1
Location PL - Krakow
Category (Candidate Search) Information Technology
Position Type Permanent