Solarwinds Inc. Customer Retention Renewal Rep, Intermediate in Fort Bonifacio, Philippines

Opportunity Details:

Responsibilities:

The Renewals rep is responsible for managing accounts with upcoming renewal opportunities.

  • Ensuring customers order on or before the expiry date

  • Achieve personal monthly and quarterly bookings targets

  • collaborate with fellow team members to help achieve team number

  • work with customers to ensure early or on time renewal of maintenance

  • work with channel partners to ensure early or on time renewal of maintenance

  • Bring customers through a sales cycle and stage each deal accurately on NetSuite (the CRM system used)

  • deal with objections and challenges that are delaying or preventing an on time renewal

  • manage a large customer base on a quarterly basis

  • work through a list of unallocated accounts on a daily basis

  • understand the workings of SolarWinds as a business and where to seek help when needed

  • engage with management in a timely fashion on escalations

Qualifications:

Core Skills:

  • Must possess strong sales skills and a proven track record in a target driven environment

  • Ability to work with customers in professional manner and to handle objections

  • Ability to work with CRM systems

Experience and Education Required:

  • Sales or Renewals experience

  • Demonstrated ability to work in a fast paced, ever changing environment

  • Ability to communicate effectively (oral and written) with strong interpersonal skills

#LI #IN

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2017-8876

# Positions 1

Location PH - Fort Bonifacio, Taguig

Category (Candidate Search) Sales

Position Type Permanent