Solarwinds Inc. Helpdesk Analyst in Durham, NC, North Carolina
Respond to end user support requests and close within service level targets, supports both local staff, remote users, and remote offices within NA.
Resolve and close tickets assigned to you
Perform installation, configuration and upgrade task to desktop, laptops, peripherals and related software.
Handle new hires and terminations.
Perform basic repairs. Serve as first-level trouble-shooter on PC problems, including software, hardware and printing; refers more complex problems to higher skilled support staff.
Provide technical assistance to computer system users by answering questions or resolve problems including the use of computer hardware and software, user access, printing, installation, word processing, electronic mail, phones and operating systems.
Other duties as assigned.
Communication: Strong communication and interpersonal skills.
Strong customer service skills
Can operate independently or with minimal daily supervision, acts with a sense of urgency.
Attention to detail Strong multi-tasking capabilities
3 + years of Remote Helpdesk exp with PC maintenance and applications.
3 + years of exp troubleshooting PC networking related problems
Strong work experience in a similar technical role, or technical support role highly desirable
College degree in Computing/networking or related subject
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2017-9569
# Positions 1
Location US-NC-Durham, NC
Category Information Technology
Position Type Full-Time