Solarwinds Inc. Customer Retention Renewal Rep, Intermediate in Cork, Ireland

Opportunity Details:


SolarWinds provides powerful and affordable IT management software to more than 150,000 customers worldwide – from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today’s complex IT environments.



  • achieve personal monthly and quarterly bookings targets.

  • collaborate with fellow team members to help achieve team number.

  • work with customers to ensure early or on time renewal of maintenance.

  • work with channel partners to ensure early or on time renewal of maintenance.

  • bring customers through a sales cycle and stage each deal accurately on NetSuite (the CRM system used).

  • deal with objections and challenges that are delaying or preventing an on time renewal.

  • manage a large customer base on a quarterly basis.

  • work through a list of unallocated accounts on a daily basis.

  • understand the workings of SolarWinds as a business and where to seek help when needed.

  • co-operate with other departments to achieve a unified customer experience and benefit the company as a whole.

  • engage with management in a timely fashion on escalations.



Skills and experience needed:

  • Previous sales and/or maintenance renewal experience is desirable

  • Excellent customer service skills

  • Ability to multi-task and track multiple issues

  • Good computer skills

  • Previous experience with NetSuite or CRM software helpful

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2017-9398

# Positions 1

Location IE-Cork

Category (Candidate Search) Sales

Position Type Permanent