Solarwinds Inc. Senior Salesforce Administrator in Austin, Texas
SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to small businesses. We work to put our users first and remove the obstacles that have become “status quo” in traditional enterprise software. SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to address users’ management priorities. Our online user community thwack, is a gathering place where tens of thousands of IT pros solve problems, share technology, and participate in product development for all of SolarWinds’ products.
Since our founding in 1999, SolarWinds’ mission has been to provide products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualization. At SolarWinds, we are fanatical about putting our users first in everything we do. We believe that the IT pros who use our products everyday should be excited about them. We strive every day to deliver powerful functionality that is easy to use with one of the fastest and longest lasting ROIs in the market.
We are hiring across the globe and are currently seeking a Senior Service Cloud Administrator who will have primary responsibility for configuration, administration, performance management and operational support of a new Service Cloud instance for our Support and Customer Success teams. Successful candidate will work with Support and Customer Success leaders to identify opportunities to leverage Service Cloud to enhance internal and external customer experiences. The position will be a member of our Support Operations team.
Responsible for initial configuration and ongoing support of Service Cloud for our global Support and Customer Success teams
Coordinate with other SF admins in the company to accomplish system wide projects
Manage all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
Direct involvement and/or oversight of developing and documenting requirements, specifications, process flow, application design/configration for Service Cloud configuration or integrations with other systems including data warehouse, Tableau, CTI, and knowledge management system
Work closely with business leaders to transform business requirements into Service Cloud projects. Candidate will be responsible for requirements specifications, project signoffs and project implementation.
Build reports, dashboards and workflows that are aligned with the needs of our users to meet complex business needs
Understands how changes to speciﬁc technology platforms will affect other systems and anticipates, quantiﬁes and resolves potential issues
Fulfills commitments on-time and proactively addresses commitments that are in jeopardy
Act as the primary point of contact for day to day user requests
Thinks and operates at a strategic level and champions the business objectives of Customer Success and Technical Support business functions
Create and maintain system documentation for fields, processes and workflows
Responsible for planning, testing of new Service Cloud releases
Bachelor's degree in technical field or equivalent work experience
Demonstrated technical proficiency and administration of Sales Force platform including Service Cloud (5+ years experience) including strong understanding of Salesforce.com best practices
Detail oriented, well organized, and ability to multi-task in a results oriented business environment
Experience with cross-functional project management of critical business systems including design and project implementation
Excellent written and verbal communication skills and can effectively communicate technical and non-technical concepts across all levels of the organization
Proven experience analyzing and resolving complex processes and technical issues.
Excellent influencing skills
Proven ability to solve problems quickly and completely
Creative thinker/problem solver
- Certified Salesforce Adminstror is strongly preferred
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID 2017-9306
# Positions 1
Position Type Full-Time